This course is recommended for students in Grades Students shall be awarded one credit for successful completion of this course.
The Information you need, provided in an easy to understand visual format. Total Quality Management aims to optimize the performance of an organization via continual improvement in the products and services provided, the operation of the internal and external processes, equipment, utilities and most of all the people involved in an organization.
Looking at the above virtually all organizations daily strive to achieve such objectives. Total Quality Management is a journey, which will never be fully achieved, however, by understanding TQM and actively implementing many of the TQM tools and techniquessignificant performance benefits across an organization can be achieved.
There are a range of cost benefits associated with TQM. As part of the TQM approach, operational processes will need to be defined. Many organizations map their processes and via analytical tools such as brainstormingcause and effectetc. Bottleneck analysis can be performed to identify where hold-ups and delays are arising throughout a process and implement changes to eliminate any such bottlenecks.
The net result can be quite significant in terms of costs benefits to the organization. TQM is about listening to and understanding your customer. This is a critical requirement of TQM. Who are your customers? What are their current requirements and expectations for the future?
You need to identify ALL your customers, both internal and external. Then clearly define their needs, expectations and compare to the current product and service provision. What is the gap between current performance and required performance?
Once you know the gap, and ideally can measure, then you are in a position to identify plans to address. These plans will be critical to success, and will ensure organizational efforts are directed on a daily basis towards meeting and satisfying the customer.
The net result will be increasing customer satisfaction. Product and Process Quality including Reliability. Previously we talked about identifying customer needs and expectations. A basic requirement for all organizations is excellent quality and reliability in terms of product or service provision.
The quality of a product or service provided needs to meet expectations. External customer expectations may be heavily influenced by price. Customers may expect lower quality when they pay less.
However, regardless of price, quality offered, must meet expectations. TQM seeks to continually improve quality, while simultaneously driving down cost to the organization.A business plan is the action plan, identifying the tasks, milestones, and goals, but also identifying the potential for success and the potential risks ahead, given the nonprofit’s “competitive advantages” and the environment in which it operates.
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Project management is the practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria at the specified time.
A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or staffing.
Non-Operating Uses of Cash Make sure you have a good up-to-date business plan which incorporates a profit plan. A profit plan will show how the loan proceeds will be used to increase sales and profitability.
Showing a lender a reasonable proposition with a solid repayment plan will help as well. PowerPoint Presentation Last modified by. This is our weekly freebie. Take full advantage of this free weekly product. It can be helpful as a sample to see how we create our PowerPoint templates, graphics and diagrams.